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TritonVoice is an Voice-over-Internet-Protocol (VoIP) service that offers digital phone service over a broadband Internet connection. A cable or DSL Internet connection, a regular telephone, a router, and a telephone adapter are required for service.
TritonVoice lets you make local, long distance, and international calls at great, low rates.
TritonVoice works with any new or existing cable or DSL broadband connection.
Calls can be made and received using any existing traditional phone, a router and an adapter.
Online interactive Call Management is a bonus! Track all of your calls. Set up and manage popular call features like Voice Mail, Call Logs, Call Forwarding, Call Blocking, and Caller ID.
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Instead of using the traditional phone line, it is your broadband (cable or DSL)Internet connection handling incoming and outgoing calls. Just a simple plug-in of the TritonVoice Adapter to your Internet line and you are ready to go. The adapter converts your voice into digital data. TritonVoice Service handles the connection seemlessly between the parties--even if the other party uses the old-fashioned technology. A cable or DSL Internet connection, a regular telephone, and a TritonVoice Telephone Adapter are required for service.
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TritonVoice service, is a Voice Over Internet Protocol (VOIP) service, which differs from regular telephone service.
When placing a domestic call with TritonVoice service, you must dial 1 plus the ten-digit telephone number (area code and number) of the person you are trying to reach. You can configure your adapter for local calling by adding your area code under "other", "phone options" in your TritonVoice account.
When placing an international call with TritonVoice service, you must dial just the country code and the telephone number of the person you are trying to reach.
TritonVoice service is completely portable.
Wherever there is a broadband connection, you can make calls with your TritonVoice adapter - or access many of TritonVoice features directly from the Internet through your account center.
TritonVoice service does not support traditional 911 or E911 access to emergency services. The E911 service (911 Service) differs in a number of important ways from traditional emergency response services. YOU MUST MAINTAIN AN ALTERNATE MEANS OF REQUESTING EMERGENCY SERVICES. An accurate service address is required to route your calls to the closest emergency call center in the event that you dial 9-1-1.
TritonVoice service will not work if power is out. TritonVoice will not support home security systems and cannot be used with satellite television services. Network congestion or use of data services at the same time as TritonVoice might affect sound quality. To use more than one phone with your TritonVoice service, an expandable cordless phone system is required.
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TritonVoice service is offered nationwide. Anyone in the U.S. can subscribe to TritonVoice service. E911 service is only available in 231, 269, 616 area codes, anyone outside of those area codes must have an alternate means of connecting to emergency 911 services. TritonVoice will port (allow you to keep your same)phone number. TritonVoice also assigns you a "cross-reference" phone number which is used for internal TritonVoice purposes. This 2nd phone number is fully functional, yet transparent to your service. In addition, it may not have the same area code as your current phone number.
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Call TritonVoice customer service at 1-888-2-TRITON (874866) to reach a customer service representative directly, or send an e-mail to support@tritonvoice.com
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Yes and no. If you plan to transfer (port) your number, you must first submit the transfer existing number request, on our website or during the signup process. Once submitted, it can take anywhere from 7-17 days, depending on whom your local carrier is. Once the port is complete, you will be notified in your account center, under the numbers tab, then you will need to contact your local phone company to cancel your existing service.
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TritonVoice is available to anyone with a broadband connection (Cable or DSL Internet) in the 50 US States. E911 service is available in 231, 269, 616 area codes. Any subscriber outside of those area codes must have alternate access to 911 emergency services.
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In most cases, phone numbers from other local providers can be transferred to TritonVoice service. However, there are certain types of numbers that cannot be transferred. Wireless phone numbers cannot be transferred. When transferring a telephone number associated with DSL service, DSL service may be lost if the number is transferred.
If you would like to transfer your number for use with your TritonVoice service, you must first establish service. Once your service is activated, contact TritonVoice customer service at 1-888-2-TRITON (874866) and we will assist you with the process.
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Contact your TritonVoice customer service at 1-888-2-TRITON (874866) after your service is activated.
We will pre-qualify your number to ensure your number is eligible for transfer. If your number cannot be transferred to TritonVoice, we will notify you that the transfer request cannot be met.
We will send you an email requesting you to complete a Letter of Authorization and fax it back to us.
We will email you when we receive your due date. If your order is delayed, we will notify you via email of the new due date.
We will email you when you the transfer is complete.
It typically takes 14 days for the transfer to be completed, once we receive the Letter of Authorization.
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You can take your TritonVoice service with you as long as a Cable or DSL connection is available. Whenever you move, or access TritonVoice from a different location, it is important to update your service address with TritonVoice through your account center. This will ensure that TritonVoice properly routes your 9-1-1 call to the appropriate emergency response center. NOTE that it may take up to five days for new addresses to be registered in our emergency response databases.
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All TritonVoice packages require a check, cash, money order, or a major credit card. Credit cards accepted include Visa, MasterCard, and Discover.
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